This returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.
Here at Yorkshire Hygiene Supplies Ltd we take pride in the quality of our products, Our Policy is to provide information and guidelines on returning items that may be faulty or damaged in transit.
We aim to ensure that all products supplied are delivered in perfect condition if for any reason the product arrives damaged, please return it with proof of purchase within 7 days and we will arrange for an immediate exchange or refund. We regret that we are unable to offer refunds on items that have been personalised. This policy does not affect your statutory rights.Help us process your return quickly and efficiently!
· To avoid delay, please review this document carefully
· Returns can only be processed if the correct steps are taken
· Review this checklist or call our office for assistance on returning your faulty items.
· Returns processing could take up to 5 working days from the time we receive your return
· All returns will be checked and thoroughly inspected
· Please follow the 3 steps to returning items
Please note that all returns will be checked and thoroughly inspected and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay of processing your return.
Non Defective Returns
Returns of non-defective items at Yorkshire Hygiene Supplies Ltd may be accepted for return but fees may apply. We will endeavour to do everything in our power to keep our products of high quality and our customers happy. Please call us on 01757 213322 to discuss whether your Non Defective Item can be returned and the reason you wish to return. After investigation or consultation we will make a decision and notify you as soon as the decision has been made.
Step 1: Check your return
ALL products being returned must be 100% complete and must be packaged in original packaging. All packing materials, manuals, blank warranty cards and other accessories and documentation must be included in the original packaging, as provided by the manufacturer. A return will not be processed, or a restocking fee may be charged in the event any item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and Dispensers return policy will not be honoured in the event that a return shipment is received by us improperly packaged, altered or physically damaged.
ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT.
Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.
The following criteria will be followed in rejecting returns and refusing credit:
Products which are improperly packaged
Incomplete products (unless returned for repair as may only require faulty product - please check with Customer Service)
Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (Janitorial Supplies maintains serial number tracking)
DAMAGES: Cracked components, dents, scratches, defacement, fair wear and tear or wilful damage
Step 2: Contact Yorkshire Hygiene Supplies Ltd
Please contact the office to discuss and approve any returns, it is important for us to know the extent of why a product is being returned. We will make every effort in keeping our returns to a minimum and to do this our priority is to take every return seriously and investigate all returns to reduce or stop any returns. Returns will not be accepted at our warehouse without a valid reason and confirmation from our office so that so we know the extent of the return and know when to expect any return. Any return we receive without authorisation will be documented and returned to you.
Step 3: Ship and insure your return
We strongly recommend that you fully insure the package you are returning. This is for your protection, in the event the package is lost or damaged in transit. We suggest that you use a "traceable carrier" that can provide you with "proof of delivery." Yorkshire Hygiene Supplies Ltd shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and are non-refundable. At our discretion Yorkshire Hygiene Supplies Ltd may reimburse shipping charges related to the exchange of defective products. If you have any questions about shipping reimbursement for defective exchanges please call our office on 01757 213322.
Our stock levels are continually monitored and replenished on a regular basis. If an item is out of stock and will not be replenished within a reasonable period of time we will contact you to let you know, and offer you a full refund for the product, or a suitable alternative if one exists.
Our mission is to take every complaint, return or refund seriously, our customer satisfaction is paramount and our main objective in building a successful company is our customer service, range of quality products and our competitiveness in the market. There will be times that returns are made for reasons beyond our control but we will ensure our customer satisfaction always comes first.
Our company details are as follows:
Yorkshire Hygiene Supplies Ltd
Unit 9, Oakney Wood Court, Selby Busines Park, Selby, YO8 8FN
Tel – 01757 213322
VAT – 101054289